Shipping, Returns & Promotions
To which countries do you deliver?
- Can't find your country? For all shipping rates & delivery times, click here
- For any other shipping & refund related question, please contact us
- For orders placed online we do provide the option to ship to an address different to the billing address. However, for security reasons, this service is discretionary. We reserve the right to only ship to the billing address, or to verify details with our customers before shipping to a different address.
- If you have made a mistake with your shipping details please contact us via email or telephone and we will try to amend them.
- Please note, we can make no guarantees to change addresses prior to shipping. If an order has been shipped we are unable to amend the shipping address.
- Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
- Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
- The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
- For shipping rates and estimated arrival times please navigate to the shipping information page using the button below.
- SHIPPING INFORMATION
- You will receive a dispatch confirmation email from DHL as soon as your order has been processed. This email will also contain your tracking information.
- For all national orders shipped by DHL Parcel Standard Service visit;
- For all International orders shipped by DHL Parcel Standard Service visit;
- We use DHL Parcel Standard Service to send all of our orders.
- Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.
- Should you be unavailable to sign for the parcel you can select from a number of options including, collection from a DHL ServicePoint, deliver with a neighbour or arrange a new home delivery. If they attempt delivery and you are not available they will leave a yellow card detailing how to proceed with regard to re-delivery or collection. They will usually re-attempt delivery before returning your parcel to our store.
- You will receive a dispatch confirmation email from us and DHL once your order has been shipped. This email will also contain your tracking information.
- Each country has its own unique import procedures, which are subject to change. If you have an order held in customs then please contact us via email with your tracking number. We will do our very best to help resolve the matter as swiftly as possible.
If you are not fully happy with the goods you have received, you can return them to us within 30 days of delivery, providing they are in original resalable condition.
Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.
Please ensure you enclose the printed order confirmation with your goods, and return to the following address;
Nieuwezijds Voorburgwal 142
1012 SH Amsterdam
Ensure your return is well packaged, and meets all the conditions listed below:
Returns terms and guidelines
We aim to process returns within 1-2 working days of receiving them. As long as the returned items meet our refund criteria, your refund will be with you 24-48 hours after your return is processed, depending on your card issuer.
We aim to process returns within 1-2 working days of receiving them. Once your return has been processed, and provided we have the exchange items in stock, you should receive them within the estimated arrival times of your country.
We aim to process returns within 1-2 working days of receiving them. You will be notified by email once the return is complete.
We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.
Should you have any queries about your return, please feel free to contact us via email or telephone.
At Ben-G Skateshop we offer Free Jessup Griptape with every skateboard deck. When shopping for a new deck, please add it to your basket, search for "Jessup Sheet 9 x 33" and add it to your basket. On the checkout page, you will see that the "Jessup Sheet" is free of charge and added to your order.
*Please note this promotion is not valid in combination with other promotions that are currently running.