CORONA IN EUROPE
KEEPING YOU UP TO DATE
During this corona crisis, DHL doing everything possible to continue their logistics services and contribute to the continued functioning of society. This page contains the latest information about how the pandemic is affecting their services.
SOME REGIONS ON LOCKDOWN
In most countries that the virus has reached, local authorities have introduced strict controls to prevent the Coronavirus from spreading further. This is impacting our shipments to the countries and regions affected. Border controls sometimes cause long traffic jams, which can delay a shipment.
DELIVERY IN THE BENELUX
In the Netherlands, Belgium and Luxembourg, all areas are accessible for the delivery of shipments. There are a number of changes to our services because of the Coronavirus.
TRANSIT TIMES IN THE NETHERLANDS
We are reducing the number of contact moments between the DHL ServicePoints and couriers to preventing the virus. As a result, a shipment may take a day longer than usual. The delivery time to the Wadden Sea Islands is now 48 hours, because there are fewer boats travelling between the mainland and the islands. Texel still has a next day service.
A lot is changing in DHL ServicePoint network, such as closings and changed opening hours. If a parcel is on its way to a closed location, DHL tries to drop it off at a different DHL ServicePoint. Parcels delivered to a closed location will be returned to our store. Please check the opening hours before you visit any DHL location.
EXTRA HYGIENE MEASURES
DHL SIGNS FOR DELIVERY
The virus normally does not spread via parcels, but the courier and DHL ServicePoint employee are extra alert to all hygiene measures. For the time being, DHL will therefore sign for shipments that require a signature ourselves. The courier sign in front of the recipient. DHL also keep an appropriate distance following the guideline of 1.5 meters and avoid physical contact.
DELIVERY IN EUROPE
CHANGES TO OUR SERVICES DUE TO THE VIRUS
There are also changes to DHL services outside the Benelux. These changes differ per country. For the countries that are not in the list below business continues as usual.
The non-essential stores are closed. If your DHL ServicePoint is closed due to the Coronavirus, your shipment will be returned to our store.
It is currently not possible to send parcels to a DHL ServicePoint. If your DHL ServicePoint is closed due to the Coronavirus, DHL will try to deliver your shipment again. After the second attempt your shipment will be returned to our store.
Many stores in Italy are closed, so delivery may not be possible. DHL then store shipments temporarily. The following postcodes are difficult to reach: 83031, 84035, 84036, 84030, 84030, 40059, 87038, 89064.
It is currently not possible to send parcels to a DHL ServicePoint. DHL hold shipments to the following areas until they can deliver them: 08256, 08280 - 08283, 08289, 08292 - 08294, 08640, 08700, 08710 - 08712, 08717 - 08719, 08781, 08783 - 08789. DHL make two delivery attempts to consumers. After the second attempt the parcel can be collected within ten days, otherwise it will be returned to our store.
The courier signs for delivery. In the areas 3880 and 3885 delivery and collection is currently not possible.
The receiver signs their signature on a piece of paper. The courier then takes a picture of it. When delivering to consumers, the courier ask for the addressee's name and take a picture of the house as proof of delivery. Due to traffic jams at the Eurotunnel, delivery can be delayed by a day.
The courier signs for the parcels delivered to consumers. Due to traffic jams at the Eurotunnel, delivery can be delayed by a day. If your DHL ServicePoint is closed due to the Coronavirus, DHL will try to deliver your shipment again. After the second attempt your shipment will be returned to our store.
Delivery and collection is not possible in the areas 6450, 6452, 6456, 6458, 6553, 6555, 6561, 6562, 6563, 6580, 9844, 5542, 5611, 5612, 5630, 5632, 5640, 5645, 6710, 6710, 6762, 6763, 6764, 6767, 6888. We hold the shipments locally until they are allowed to go to their destination.
Delivery and collection in areas 78321, 78324, 78391, 78401, 58401 is currently not possible. DHL keep these shipments until they can deliver them.
DHL do not deliver to consumers on Saturdays and several DHL ServicePoints are closed.