Ben G - 30 Mar 2020 by Bram

UPDATE COVID-19 SHIPMENT INFORMATION

CORONA IN EUROPE
KEEPING YOU UP TO DATE
During this corona crisis, DHL doing everything possible to continue their logistics services and contribute to the continued functioning of society. This page contains the latest information about how the pandemic is affecting their services.


WITHIN THE NETHERLANDS AND EUROPE
In most countries that the virus has reached, there are changes to DHL service. We keep you up to date about the consequences for the Benelux and the rest of Europe.




DELIVERY IN THE NETHERLANDS
 CHANGES NEARBY 

In the Netherlands all areas are accessible for the delivery of shipments. There are a number of changes to DHL services because of the Coronavirus.

TRANSIT TIMES IN THE NETHERLANDS
We are reducing the number of contact moments between the DHL ServicePoints and couriers to preventing the virus. As a result, a shipment may take a day longer than usual. The delivery time to the Wadden Sea Islands is now 48 hours, because there are fewer boats travelling between the mainland and the islands. Texel still has a next day service.

DHL ServicePoints
A lot is changing in DHL ServicePoint network, such as closings and changed opening hours. If a parcel is on its way to a closed location, DHL tries to drop it off at a different DHL ServicePoint. Parcels delivered to a closed location will be returned to our store. Please check the opening hours before you visit any DHL location.


 

EXTRA HYGIENE MEASURES

DHL SIGNS FOR DELIVERY 

The virus normally does not spread via parcels, but the courier and DHL ServicePoint employee are extra alert to all hygiene measures. For the time being, DHL will therefore sign for shipments that require a signature ourselves. The courier sign in front of the recipient. DHL also keep an appropriate distance following the guideline of 1.5 meters and avoid physical contact.


 

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DELIVERY IN EUROPE

 CHANGES TO OUR SERVICES DUE TO THE VIRUS 

The changes in Europe differ per country. For the countries that are not in the list below business continues as usual. High parcel volumes in Germany can delay the delivery of parcels via Germany to Austria, Denmark, Hungary, Slovenia, Slovakia, Croatia, Romania, Bulgaria and Greece. In most countries the courier signs for delivery in front of the recipient.

BELGIUM
The delivery time is one to two days longer than usual. DHL's partner bpost is lagging behind in delivery due to the growth in parcels and the corona measures.

GERMANY

For parcels to consumers, there is a huge increase in volume. Together with the corona measures, the delivery time is at least one more day. DHL informs you of possible delays via track and trace.

FRANCE
It is currently not possible to send parcels to a DHL ServicePoint. If your DHL ServicePoint is closed due to the Coronavirus, DHL will try to deliver your shipment again. After the second attempt your shipment will be returned to our store.

ITALY
All areas are open again for delivery of shipments.

SPAIN
It is currently not possible to send parcels to a DHL ServicePoint. DHL make two delivery attempts to consumers. After the second attempt the parcel can be collected within ten days, otherwise it will be returned to our store.

UNITED KINGDOM
The receiver signs their signature on a piece of paper. The courier then takes a picture of it. When delivering to consumers, the courier ask for the addressee's name and take a picture of the house as proof of delivery. Due to traffic jams at the Eurotunnel, delivery can be delayed by a day.

CZECH REPUBLIC
The courier signs in front of the recipient. The delivery of your shipments can be delayed due to long traffic jams caused by border controls and a huge increase of shipments.

POLAND
DHL do not deliver to consumers on Saturdays and several DHL ServicePoints are closed.

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