- 22 Apr 2020 by

SHIPPING

DO YOU SHIP TO MY COUNTRY?
We deliver to almost all countries worldwide.

You can change your shipping destination on the shopping cart page on the top right of your screen.


HOW MUCH IS SHIPPING?
For shipping rates and estimated arrival times please navigate to the shipping information page using the button below.

 SHIPPING INFORMATION 

 
THE NETHERLANDS BELGIUM GERMANY UNITED KINGDOM
FREE SHIPPING OPTIONS

THE NETHERLANDS
FREE DHL Parcel Standard Service on orders over €50.00

€5.00 via DHL Parcel Standard Service


BELGIUM
FREE DHL Parcel Standard Service on orders over €100.00

€9.00 via DHL Parcel Standard Service
Order before 15:30 on Mon / Fri to receive your order within 2 working days

GERMANY
FREE DHL Parcel Standard Service on orders over €100.00

€10.00 via DHL Parcel Standard Service
Order before 15:30 on Mon / Fri to receive your order within 3 working days

UNITED KINGDOM
FREE DHL Parcel Standard Service on orders over €125.00

€10.00 via DHL Parcel Standard Service
Order before 15:30 on Mon / Fri to receive your order within 4-5 working days

 

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CAN I CHANGE THE SHIPPING ADDRESS?
For orders placed online we do provide the option to ship to an address different to the billing address. However, for security reasons, this service is discretionary. We reserve the right to only ship to the billing address, or to verify details with our customers before shipping to a different address.

If you have made a mistake with your shipping details please contact us via email or telephone and we will try to amend them.

Please note, we can make no guarantees to change addresses prior to shipping. If an order has been shipped we are unable to amend the shipping address.


DO I PAY CUSTOMS & IMPORT CHARGES IF I LIVE OUTSIDE THE EU?
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.


HOW LONG DOES SHIPPING TAKE?
For shipping rates and estimated arrival times please navigate to the shipping information page using the button below.

 SHIPPING INFORMATION 


CAN I TRACK MY PARCEL?
You will receive a dispatch confirmation email from DHL as soon as your order has been processed. This email will also contain your tracking information.

For all national orders shipped by DHL Parcel Standard Service visit;
https://www.dhlparcel.nl/nl/consument/track-en-trace 

For all International orders shipped by DHL Parcel Standard Service visit;
https://nolp.dhl.de/nextt-online-public/search 


WHAT COURIERS DO YOU USE FOR SHIPPING?
We use DHL Parcel Standard Service to send all of our orders.


CAN SOMEONE ELSE SIGN FOR MY SHIPMENT?
Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.


WHAT IF I'M NOT HOME WHEN IT'S DELIVERED?
Should you be unavailable to sign for the parcel you can select from a number of options including, collection from a DHL ServicePoint, deliver with a neighbour or arrange a new home delivery. If they attempt delivery and you are not available they will leave a yellow card detailing how to proceed with regard to re-delivery or collection. They will usually re-attempt delivery before returning your parcel to our store.

CHANGE DELIVERY
 CHOOSE A NEW DELIVERY MOMENT 


HOW DO I KNOW IF MY ITEM HAS BEEN DISPATCHED?
You will receive a dispatch confirmation email from DHL once your order has been shipped. This email will also contain your tracking information.


CUSTOMS HAVE ASKED ME FOR FURTHER INFORMATION. WHAT SHOULD I DO?
Each country has its own unique import procedures, which are subject to change. If you have an order held in customs then please contact us via email with your tracking number. We will do our very best to help resolve the matter as swiftly as possible.

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