WHAT IS YOUR ONLINE RETURNS POLICY?
If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.
Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.
IMPORTANT NOTES ON THIS SERVICE;
Please reply via your received order confirmation email to initiate an exchange or a refund. In the email please submit the state reason for returning goods (e.g. exchange, refund, wrong size, faulty etc.).
Please ensure you enclose the printed order confirmation with your goods, and return to the following address;
Nieuwezijds Voorburgwal 142
1012 SH Amsterdam
Ensure your return is well packaged, and meets all the conditions listed below.
RETURNS TERMS AND GUIDELINES
All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
We are not responsible for the return shipping costs of the items.
All Items must be in original, resalable condition.
Please make sure all returned items are well packaged, so as not to be damaged in the post.
If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
Please make sure all return packages are sent with a trackable, insured service.
We cannot take responsibility for items damaged or lost in the return transit.
If returned an item from outside The Netherlands, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Ben-G is NOT responsible for any return custom charges made.
Please make sure that the order confirmation is enclosed with your goods.
HOW LONG WILL IT BE BEFORE I GET A REFUND?
We aim to process returns within 1-2 working days of receiving them. As long as the returned items meet our refund criteria, your refund will be with you 24-48 hours after your return is processed, depending on your card issuer.
HOW LONG WILL IT BE BEFORE I GET AN EXCHANGE?
We aim to process returns within 1-2 working days of receiving them. Once your return has been processed, and provided we have the exchange items in stock, you should receive them within the estimated arrival times of your country.
CAN YOU CONFIRM YOU HAVE RECEIVED MY RETURN?
We aim to process returns within 1-2 working days of receiving them. You will be notified by email once the return is complete.
We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.
Should you have any queries about your return, please feel free to contact us via email or telephone.